Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. Our mission is to help 911 operators focus their time and energy on emergencies by automating repetitive tasks.

Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.

But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. That’s where we come in.

The Role

There are very few software engineers with intimate knowledge of 9-1-1. Taking a page out of Palantir’s book — this role is “Forward Deployed”. You will gain an understanding for our customers’ problems through directly interacting with them: site visits, customer support, and integration assistance. Unlike most SWEs, expect this to be 20%+ of your time.

As a software engineer at Aurelian, you will be responsible for designing and building solutions that address our customers’ needs, end-to-end. You will have a deep, technical understanding of the problems ECCs face and will work directly with them to improve their experience with our platform.

What You’ll Do

Design, develop, and ship features that make our product better and more complete
Work closely with our largest customers to problem-solve technical hurdles
Help customize and integrate our software to best match our customers’ needs

What You Need

3+ years of work experience
Dedication to your craft and a willingness to get your hands dirty
Track record shipping
Strong technical skills; experience with React, Python, containerized applications, and Azure is a plus
Strong interpersonal skills and ability to communicate deeply technical information simply

Compensation

$100,000 - $180,000
0.5% - 1% vested over 4 years with a 12-month cliff

Benefits

Medical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend

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Req ID: R3

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