Technical Support Engineer
Carbon Robotics
The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.
As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers.
Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions.
Join us as we innovate, execute, and build the future of farming together.
Technical Support Engineer
As a Technical Support Engineer, you’ll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you’ll quickly triage the issue and assist the customer - relying on our knowledge base, your troubleshooting skills, and your teammates. Note, this is a 7x24 team, off-hours and/or one weekend shift will be required.
Job Duties and Responsibilities Include
- Serve as the first point of contact for inbound customer communications
- Troubleshoot and resolve issues with Carbon Robotics products and systems
- Gather appropriate diagnostic information
- Meet established response expectations and ensure an exceptional customer experience
- Provide assistance to Carbon Robotics Field Support Engineers and Customer Success personnel in the field
- Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs
- Occasional travel may be required
Ideal Knowledge, Skills, and Abilities:
- 2+ years in remote/telephone customer-facing service and technical support
- Creating tickets and managing customer communication and expectations
- Ability to follow complex instructions both written and oral
- Ability to read electrical circuit schematics
- Solid relationship management, customer service and communication skills
- Hands-on technical troubleshooting in Linux environment
Carbon Robotics follows equitable hiring practices. Flexibility in our hiring process allows hiring of talent at levels different from what are posted. The compensation range outlined is based on a target budgeted base salary. Individual base pay depends on various factors such as relevant experience and skill, Interview assessments and responsibility of role, job duties/requirements. Offers are determined using our equitable hiring practices. Carbon Robotics offers additional compensation in the form of benefits premiums, pre-IPO stock options and On Target Earning commissions for appropriate positions. Base pay ranges are reviewed each year. We are committed to the principle of pay equity – paying employees equitably for similar work.
Offers are dependent on someone experience and may be outside of the published range when appropriate. If your skills are above the posted range... Apply! We want to hear from you!
Why would you join Carbon Robotics?
Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.
We offer competitive compensation and benefits to our full time US based* employees, including:
- Competitive salaries
- Pre-IPO Stock Options
- Generous Benefits:
- Fully-paid medical, dental, and vision insurance premiums for you and all dependents
- Choice of PPO or HDHP/HSA
- Virtual Care - Doctor on Demand
- Employee Assistance Program
- Mental Health HRA
- Restricted Healthcare Travel support
- Menopause Support
- Life Insurance
- Long Term Disability
- Flexible PTO
- 401(k) plan
- Pet Insurance
- Commuter Benefits
- Fully-paid medical, dental, and vision insurance premiums for you and all dependents
- Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.
*Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock
Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
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