Velou’s product catalog agent optimizes data for ads, SEO, marketplaces, and AI-driven search platforms, ensuring products stand out and drive engagement. As AI reshapes ecommerce, outdated keyword systems risk falling behind. Velou bridges the gap, aligning catalogs with AI algorithms to keep businesses ahead, relevant, and primed for conversions.

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Velou is seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our clients throughout their journey with our products and services. As a trusted advisor, you will build strong relationships with customers, understand their business needs, and help them achieve their goals through effective use of our solutions.

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Key Responsibilities:

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• Serve as the primary point of contact for assigned customers, building strong relationships and acting as their advocate within the company.
• Onboard new customers, guiding them through the implementation process and ensuring a smooth transition to our platform.
• Understand the unique goals and challenges of each customer, and develop tailored success plans to help them achieve their objectives.
• Provide proactive support and guidance to customers, offering best practices, troubleshooting assistance, and recommendations for optimization.
• Monitor customer usage and engagement metrics, identifying opportunities for upselling, cross-selling, and expansion of services.
• Collaborate with cross-functional teams, including Sales, Product Development, and Delivery, to address customer needs and drive resolution of issues.
• Conduct regular check-ins and business reviews with customers to assess satisfaction, gather feedback, and identify areas for improvement.

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Qualifications:

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• Bachelor's degree in Business, Marketing or a related field; or equivalent experience preferred.
• Proven track record of success in a customer-facing role, with at least 3 years of experience.
• Excellent communication and interpersonal skills.
• Strong technical aptitude, with the ability to quickly learn and master new software applications and AI technologies.
• Experience working in a fast-paced, entrepreneurial environment, with the ability to adapt to changing priorities and manage multiple projects simultaneously.
• Proficiency in PIM systems, project management tools, and other relevant software applications.

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Pay range: $110k - $130k

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Please submit your CV to careers@velou.com and write “Customer Success Manager” in the subject line.

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