About us

With more than 1.5 million users across 195 countries and customers in 85% of Fortune 500 companies, Visualping is one of the fastest growing start-ups in Vancouver. We were nominated as best start-up in Vancouver by BCTECH, top 10 start-up by New Ventures BC and won the best Canadian start-up award by Harvard Business School.

Visualping is a simple online service that alerts users when something important changes in any page. From consumers tracking an out of stock to hedge funds teams tracking big data changes, our use cases are so vast that we aim at being an indispensable daily service for 3 billion internet users.

We appeared in NBC News and were featured by The Wall Street Journal, Fox News, The Washington Post, The Verge, The Telegraph, The Sun and many other publications around the world. Check out our press coverage here:

www.visualping.io/press

We closed an $8 million seed round with Fuse Ventures, Mistral Ventures and N49P and will be doubling our team size this year. As we are Freemium SaaS B2C and B2B operating in the Robotic Process Automation space, the fastest growing enterprise market, we offer an incredibly rich experience for all team members participating in the company’s development.

You will be joining at the perfect juncture where the small size of the team will allow you to take future leadership positions as the team grows and the potential value of the stock options is at its maximum range.

About the role

We are looking for a customer-focused, highly energetic, and eager individual to join our team as a Junior Customer Success Specialist, responsible for assisting in managing a portfolio of our mid-market and SMB customers.

This role will have accountability for understanding the customer's core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve.You will be able to think strategically and execute tactically.

The ideal candidate will be customer-focused, detail oriented, articulate and credible with the ability to prescribe the key strategies of successful change within an organization.

A typical week

• You will provide customers with best practices on how to use Visualping to accomplish their business goals.
• You will develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates
• You will work cross functionally with our Solutions Architects and Sales team to ensure we're delivering a great experience to the customer and are leveraging resources appropriately
• You will offer strategies for successful change management for your customers to adopt the new habit of Visualping
• Develop an extensive working knowledge of Visualping products, services, and best practices. Be the trusted partner for customers at scale on use-case and product functionality
• Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests
• Onboard new enterprise customers onto Visualping; Partner with our cross functional team to implement Visualping's AI features on behalf of our enterprise customers.

What you’ll bring

• Excellent customer discovery skills
• Strong oral and written communication skills
• Organized with exceptional follow through
• Confidence and comfortable with customers
• Command of mySQL database queries

Bonus points

• You have strong analytical skills
• you have strong technical aptitude (comfortable with html, javascript, & CSS)
• You are a detailed oriented problem solver

What we offer

• A remote-friendly environment with flexible hours with the option to work from our Vancouver office.
• 20 paid vacation days
• 5 paid personal wellness days (sick days, moving days, personal days, etc.)
• $700 Work from home equipment and furniture allowance
• Team events, off-sites, retreats, professional development and ongoing learning

We welcome everyone to apply

We celebrate everyone and their multiple identities. We believe that a wealth of diverse experience allows us to make better decisions together and inspires innovation so that we can better serve our customers and community. Our goal is for everyone working at Visualping to feel deeply connected to their team through mutual value, respect, and understanding.