Portfolio Careers

HubSpot Administrator

WellSaid Labs

WellSaid Labs

United States · Remote
Posted on Wednesday, May 22, 2024

Who We Are: WellSaid Labs

WellSaid Labs is the leading AI voice company for enterprise and professional applications. Using carefully sourced voice talent and our own AI advanced platform, WellSaid provides ultra-realistic voices that the world’s biggest brands trust to engage listeners. We build AI responsibly and ethically.

Who You Are: A HubSpot Administrator with an understanding of SaaS operations

At WellSaid Labs, the HubSpot Administrator is responsible for driving accountability and efficiency of overall data hygiene and reporting through process improvement, contributing to the sales and marketing strategy, and implementing campaigns for marketing, sales, and customer success. The Administrator will work closely with business functional leaders and collaborate cross-functionally on successful implementation and training.

You’ll succeed in this role if you are a builder who thrives in fast-paced environments; you enjoy working across teams to execute on solutions; you’re collaborative, process-driven, and decisive.

One more thing: While you may not be an AI expert, you are a tech enthusiast/creative at heart. This is a key requirement to become a contributing member of WellSaid. Our customers are creating next-generation content, experiences, and products, and you will be there supporting them to achieve their creative goals.

How You’ll Contribute:

In your day-to-day, you will:

  • Serve as the primary owner of HubSpot for Sales, Marketing, and Support by administering user setup and design/configuration, custom objects, profiles and roles, workflows, fields, formulas, record types, page layouts, and validation rules.
  • Recommend and implement best-practice CRM processes, architectures, and integrations that optimize adoption, usability, and content workflows.
  • Monitor systems and respond swiftly to problems, outages, or other usability issues.
  • Regularly review settings related to each system and resolve system errors.
  • Be the first point of contact for internal users, providing technical guidance and support.
  • Train new employees on how to use the CRM and Marketing Automation capabilities.
  • Optimize lead scoring, lead distribution, and lead qualification process.
  • Optimize contact post-sales handoffs.
  • Support marketing with campaign configuration, setup, troubleshooting, publishing, and reporting.
  • Provide operational support to company-wide users. You are the go-to resource for both sales and marketing team members on how to effectively use the platform.
  • Assist with implementations and testing of new enhancements and system add-ons.
  • Manage and create technical documentation, how-to-guides, tutorial videos, and knowledge base articles.

What We’re Looking For

To thrive in this role, you have:

  • 5 years of HubSpot admin experience, implementation, and process improvement
  • HubSpot certification required
  • Strong competency with HubSpot automation, including building flows, process builders, and workflow rules
  • Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests

You also have some combination of the following:

  • BA/BS or equivalent work experience
  • Experience in working in fast-paced or startup environments
  • Experience with SaaS applications
  • Impressive content creation and communication abilities
  • Ability to create structure in ambiguous situations and design effective processes
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Experience producing creative work is a plus

To join our team you also:

  • Must be a U.S. Citizen or Permanent Resident
  • Must pass a pre-employment background check

What We Offer

WSL is proud to support an inclusive work environment that emphasizes each team member’s personal and professional growth. Our team is fully distributed throughout the U.S., and we support flexible schedules - work where and when you work best. You’ll have teammates just a Slack message or video call away if you ever need help solving an exciting challenge, or even if you just have a funny story to tell.

Compensation and Benefits

As a startup, we strive to be externally competitive with companies at a similar size and stage, and internally fair in our pay practices.The hiring salary range for this role is $80,000 - $95,000, and represents the target offer range given the scope and experience expectations for this role. In hiring, we are generally open to a range of experiences and levels and recognize that as a candidate, you may be less experienced or more senior than this job description as posted. If that's the case, an updated salary range will be shared with you if you move forward in our hiring process.

As a WSL team member, once you are hired, the salary range for your role expands to ensure you are able to receive performance-based raises and grow in your role.

Other perks and benefits:

  • Competitive equity package
  • Full medical, dental, and vision insurance
  • Matching 401(k) plan
  • Generous paid time off policy
  • Parental leave
  • Learning & development stipend
  • Home office stipend

What to Expect From Us

We strongly encourage you to apply! If we feel your skills, experience, and values match, we’ll reach out about meeting with the team.

During the interview stage, you can expect:

  • An initial “phone” screen with the hiring manager (45 minutes); if there’s a match we’ll schedule an interview loop with the team.
  • A HubSpot exercise within a sandbox environment
  • An Interview loop with 3-4 interviews (1 hour each) with the team members you will be potentially working with

All interviews will be remote via Google Meets; we are happy to make accommodations you might need to feel set up for success in our process.