Product Support Specialist
Zuper
Roles & Responsibilities:
· Respond to customer queries in a timely and accurate way, via phone, email, or chat
· Update our internal databases with information about technical issues and useful discussions with customers
· Monitor customer complaints and reach out to provide assistance
· Gather customer feedback and share it with our Product, Sales, and Marketing teams
· Experience as a Product Support Specialist or similar role
· Familiarity with our industry is a plus
· Experience using help desk software and remote support tools
· Understanding of how CRM systems work
Expectations:
· Having an experience of 2 to 4 years
· Excellent communication and problem-solving skills
· Ensure customer satisfaction and provide professional product support.
· Excellent Communication Skills
· Active team player, self-starter, and multitasker who can quickly adjust priorities
· Ready to work in rotational shifts
Culture & Benefits:
· Flexible in Office timings
· Wellness Coverage
· Work-Life Balance
· An incredible team of smart and supportive people
· Opportunity to wear multiple hats and juggle multiple roles
· Be rewarded with a very competitive package
· Plenty of opportunities to learn. We have a strong and diverse training program
· We may ask a lot of you, but we promise the effort will be rewarded
About the Company:
Zuper is a growth-stage technology company that is focused on creating the world’s most comprehensive platform for field workforce collaboration. We offer the most flexible and customizable field services management solution for fast-growing small and mid-sized services organizations. Our platform includes features and functionality with best-in-class app integrations that can be leveraged without the need for development resources. We support all our customers with white glove service at an affordable price