Roles & Responsibilities:

·      Respond to customer queries in a timely and accurate way, via phone, email, or chat

·      Update our internal databases with information about technical issues and useful discussions with customers

·      Monitor customer complaints and reach out to provide assistance

·      Gather customer feedback and share it with our Product, Sales, and Marketing teams

·      Experience as a Product Support Specialist or similar role

·      Familiarity with our industry is a plus

·      Experience using help desk software and remote support tools

·      Understanding of how CRM systems work

Expectations:

·      Having an experience of 2 to 4 years

·      Excellent communication and problem-solving skills

·      Ensure customer satisfaction and provide professional product support.

·      Excellent Communication Skills

·      Active team player, self-starter, and multitasker who can quickly adjust priorities

·      Ready to work in rotational shifts

Culture & Benefits:

·      Flexible in Office timings

·      Wellness Coverage

·      Work-Life Balance

·      An incredible team of smart and supportive people

·      Opportunity to wear multiple hats and juggle multiple roles

·      Be rewarded with a very competitive package

·      Plenty of opportunities to learn. We have a strong and diverse training program

·      We may ask a lot of you, but we promise the effort will be rewarded

About the Company:

Zuper is a growth-stage technology company that is focused on creating the world’s most comprehensive platform for field workforce collaboration. We offer the most flexible and customizable field services management solution for fast-growing small and mid-sized services organizations. Our platform includes features and functionality with best-in-class app integrations that can be leveraged without the need for development resources. We support all our customers with white glove service at an affordable price