Customer Engagement Specialist
Zuper
This job is no longer accepting applications
See open jobs at Zuper.See open jobs similar to "Customer Engagement Specialist" FUSE.Key Responsibilities:
- Documentation and Onboarding Materials: Create, develop, and maintain comprehensive documentation that aids in the onboarding process and enhance the customer's understanding and usage of our product. This involves ensuring all materials are up-to-date, comprehensive, and tailored to the needs of our diverse customer base
- Onboarding Customers: Guide new customers through the onboarding process, including initial setup, software training, and answering any questions they might have.
- User Training: Conduct interactive product demonstrations to ensure customers understand the functionalities and features of our Zuper product.
- Customer Support: Provide ongoing support to customers, ensuring they are maximizing the product's capabilities and benefits.
- Cross-Functional Collaboration: Work closely with sales, product, and technical teams to provide seamless transitions and maintain high customer satisfaction levels.
- Customer Feedback: Gather and report customer feedback to help guide product enhancements and developments.
Requirements:
• Excellent verbal and written communication skills.
• Experience in customer service or customer engagement roles, preferably in a technology or saas company.
• Strong understanding of customer relations and experience in customer-facing roles.
• Proven ability to work collaboratively within a team to achieve objectives.
• Proficiency in using SaaS applications and other customer engagement tools.
• Highly organized with excellent problem-solving skills.
• Passionate about providing excellent customer service and creating a positive customer experience.
About Zuper:
Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service.
Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet, and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually.
It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding.
Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.
So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Culture and Benefits:
- Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture.
- Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential.
- Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity.
- Wellness Empowerment: Access insurance benefits to support your well-being
- Cross-functional: Embrace diverse responsibilities and explore multiple roles.
- Learning Playground: Engage in a rich training program with ample growth opportunities.
- Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value.
- Effort Meets Recognition: While we may challenge you, rest assured, your dedication will be richly acknowledged.
This job is no longer accepting applications
See open jobs at Zuper.See open jobs similar to "Customer Engagement Specialist" FUSE.