Years of Experience: 3 - 5 years

Solutions Engineers work closely with prospective customers to validate the value proposition of the Zuper solution during the pre-sales stage of the customer lifecycle. The Solutions Engineer helps the customer develop a plan toward measurable value with the Zuper application, successfully addresses the technical validation step, earning the technical win, and assisting in the handoff to Post Sales. The success of the Solutions Engineer is determined by the customers new bookings and expansion transactions.

CORE REQUIREMENTS:

Supporting new business opportunities

• Acting as a trusted advisor and subject matter expert to both internal teams and customer stakeholders, and sharing insights and learnings to help customers improve their Field Service Management practices.
• Running in-depth technical demonstrations that highlight Zuper’s value proposition as well as uncover and demonstrate technical compatibilities.
• Delving into the customer’s techstack and processes, and identifying any opportunities, risks, issues, or opportunities that need to be considered during the sales process and surfacing these risks to the Account team(s).
• Partnering with sales reps in scoping out how Zuper will be used within the prospect’s organization, in particular mapping out use cases, unique workflows, and uncovering anything that may get in the path to a seamless implementation.
• Understanding key value propositions to a variety of stakeholders within an organization, from C-Suite executives to end users of the platform.

Managing proof of concepts / technical validations

• Planning and executing proof of concepts and technical validations, ensuring that all stakeholders are engaged and informed throughout the process.
• Training individual users on the Zuper platform as required, to ensure a successful conclusion of the proof of concept / technical validation, and to ensure prospects gain a deep level of confidence in the Zuper.
• Keeping the internal stakeholders informed and involved throughout the process, ensuring that momentum is maintained with the customer, and next steps are clearly defined.
• Ensuring a thoroughly documented handover of the customer to the team responsible for onboarding and implementation.

Industry and platform knowledge

• Keeping abreast of sales trends to increase your credibility in the industry e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies.
• Learning about the experiences other customers have with Zuper, so that you can apply these successes and learnings to your conversations.
• Becoming a solution expert - platform features, value, and use cases.

Continuous improvement

• Reflecting on successes and failures, and making improvements to your ways of working as a result.
• Contributing to the Product, Marketing, Success, and other teams to help Zuper be a better company and platform, and in turn, make a bigger impact on our customers.
• Sharing your selling and technical experience with internal teams, so that they strengthen their own knowledge and skills.
• bar set by this leveling guide.

Culture and Benefits:

• Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture.
• Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential.
• Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity.
• Wellness Empowerment: Access insurance benefits to support your well-being
• Cross-functional: Embrace diverse responsibilities and explore multiple roles.
• Learning Playground: Engage in a rich training program with ample growth opportunities.
• Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value.
• Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged.

ABOUT ZUPER

Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service.

Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually.

It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding.

Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.

So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.