Implementation Specialist
Zuper
Posted on Feb 12, 2025
Roles & Responsibilities
- Understand, analyze, and validate customer business needs.
- Document business processes, use cases, customer scenarios, and functional requirements for implementation.
- Create process models, specifications, diagrams, charts, and user stories to provide clarity to the technical team.
- Define and communicate scope, milestones, and feasible timelines to ensure timely delivery.
- Perform solution modeling, account configuration, data analysis, QA validation, and user training to facilitate successful customer onboarding.
- Research customer domains to identify implicit expectations, best practices, and industry standards.
- Collaborate with technical teams and other stakeholders to ensure seamless solution implementation.
- Leverage API integration capabilities, including REST APIs and Call APIs, to enhance solution functionalities.
- Utilize JavaScript, HTML, and Python to develop and customize client solutions.
- Provide technical consulting and guidance to clients throughout the implementation process.
Expectations
- Experience in customer onboarding, including requirements elicitation, analysis, modeling, and verification.
- Strong analytical and creative problem-solving skills.
- Excellent listening, interpersonal, written, and oral communication skills.
- Mission-focused, with a strong sense of ownership and accountability.
- Ability to take responsibility and be a reliable team member.
- Minimum 2+ years of experience in solution engineering or enterprise software implementations (flexible for the right candidate).
- Proficiency in JavaScript, HTML, and Python.
- Knowledge of API integrations, particularly REST APIs and Call APIs.
- Experience managing onboarding processes for both SMBs and Enterprises.
Culture and Benefits:
- Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture.
- Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential.
- Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity.
- Wellness Empowerment: Access insurance benefits to support your well-being
- Cross-functional: Embrace diverse responsibilities and explore multiple roles.
- Learning Playground: Engage in a rich training program with ample growth opportunities.
- Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value.
- Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged.
ABOUT ZUPER:
Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service.Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually.It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding.
Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.