About the Role

Location: US, Chennai, or Remote

Zuper is seeking a Director of Business Development to lead engagement with our strategic Channel Partners. This role's primary focus is to generate revenue through Channel Partners, particularly those collaborating with our tier 1 Ecosystem partners such as HubSpot and Zendesk. The role has responsibility for two types of Channel Partners, Referral Partners as well as Solution Partners who are trained to implement Zuper. Additionally, the role involves identifying and securing new partnerships that align with our business objectives in the field service industry.

As the Director of Business Development, you will play a pivotal role in generating demand through Channel Partners, optimizing partner performance, and expanding our strategic relationships. You will work closely with Sales, Marketing, and Product teams to ensure partners are enabled, engaged, and driving meaningful business outcomes. This role will report to our head of Channel Partnerships.

Key Responsibilities

• Own and drive revenue generation from our strategic Channel Partners, especially those focused on our top tier Ecosystem partners such as HubSpot and Zendesk.
• Develop and implement partner enablement strategies to increase referral and lead volume.
• Collaborate with partners to build joint go-to-market (GTM) initiatives, co-selling programs, and partner incentives.
• Provide training and support to Channel Partners to ensure they are equipped to effectively promote and sell Zuper.
• Engage in strategic and technical discussions with Channel Partners, covering use-case education, industry-focused strategies, market dynamics, integration opportunities, customer scenarios, and requirement validation.
• Establish and track key performance indicators (KPIs) to measure partner-driven revenue.
• Conduct business reviews with partners to analyze performance and drive improvements.
• Act as a liaison between Solution Partners and internal teams, including product development, customer support, and finance, to help partners effectively implement Zuper’s solutions.
• Identify and evaluate new strategic partnership opportunities that align with company growth objectives in the field service industry.
• Work with Marketing and Sales to create joint demand generation programs.

What We’re Looking For

• 7 - 12 years of experience in Business Development, Channel Sales, or Partner Management in a B2B SaaS environment
• Proven track record of driving revenue through channel partnerships and delivering business growth.
• Experience with co-selling models, partner enablement, and revenue-driven partnership strategies.
• Strong commercial and negotiation skills, with experience structuring deal terms and partnership agreements.
• Ability to work cross-functionally with Sales, Marketing, Product, and Finance teams to execute partner strategies.
• Excellent relationship-building and communication skills.
• Experience with partner CRM tools, deal registration platforms, and partner incentive programs is a plus.
• Familiarity with field service management solutions and HubSpot and Zendesk is a plus

About Zuper:

Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service.

Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually.

It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating, and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.

So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.