Account Manager
Zuper
Sales & Business Development
Chennai, Tamil Nadu, India
Posted on Feb 24, 2026
Reports to: [Head of Sales / Revenue / CRO]
Works closely with: Customer Success, Sales, Product, Support
About Zuper
Zuper is a modern field service management platform that helps service organizations streamline operations, improve efficiency, and deliver better customer experiences. Our customers rely on Zuper to run mission-critical workflows across teams, locations, and roles — making long-term adoption, value realization, and account growth essential to our success.
As Zuper continues to scale, we’re hiring an Account Manager to own commercial growth within our existing customer base.
The Role
As an Account Manager at Zuper, you will be the commercial/revenue owner of a defined portfolio of Tier 1 customers. Your primary responsibility is to grow revenue through expansion, cross-sell, upsell while partnering closely with Customer Success Managers (CSMs) who own adoption, outcomes, renewals and customer health.
This is not a “farmer” support role — it’s a strategic, revenue-focused account management position designed to complement a strong Customer Experience organization.
You will build trusted relationships with economic buyers, create account growth strategies, and convert customer value into long-term commercial partnerships.
Key Responsibilities
Account Ownership & Strategy
- Own the commercial strategy for assigned accounts, including expansion plans, and account growth targets
- Partner with the CSM, Growth to build and maintain account plans that map stakeholders, whitespace, product opportunities, and revenue potential
- Develop strong relationships with economic buyers, executives, and procurement stakeholders for Tier 1 accounts
Expansion, Upsell & Cross-Sell
- Own the full expansion lifecycle: qualification, pricing, proposals, negotiation, and close
- Partner with CSMs to convert product adoption, usage signals, and customer outcomes into expansion opportunities
- Identify opportunities across additional modules, features, seats, teams, or regions
- Forecast and manage expansion pipeline accurately
Renewals & Commercial Execution
- Support renewal motions, including pricing, packaging, negotiation, and contract execution, closely partnering with the CSM team
- Support business save plans for at-risk renewals, working closely with CSMs on recovery execution
Customer Engagement & QBRs
- Co-lead Quarterly Business Reviews (QBRs) with CSMs:
- You own the commercial agenda, growth roadmap, and investment asks
- CSM owns value, outcomes, and adoption narrative
- Maintain regular executive-level touchpoints focused on long-term partnership and expansion
Internal Collaboration
- Partner tightly with Customer Success to ensure a unified customer experience
- Collaborate with Product to align roadmap conversations with account growth opportunities
- Work with Sales leadership on forecasting, pricing strategy, and account prioritization
What You Will Not Own
To keep responsibilities clear and scalable, this role does not own:
- Day-to-day product adoption or enablement
- Implementation or onboarding delivery
- Ongoing customer support or ticket management
- Renewals, except commercially supporting Tier 1 accounts as needed
Success Metrics
You will be measured on:
- Net Revenue Retention (NRR) for your portfolio
- Expansion pipeline creation and closed-won revenue
- Forecast accuracy
- Executive relationship depth within accounts
Ideal Candidate Profile
Experience
- 5–7+ years in Account Management, Customer Growth, or Expansion Sales in B2B SaaS
- Proven experience owning expansion and renewals within an existing customer base
- Comfortable leading commercial conversations with senior and executive stakeholders
- Experience partnering closely with Customer Success teams (CSM-led models a plus)
Skills & Traits
- Commercially sharp: understands pricing, packaging, and negotiation
- Strategic thinker: can turn customer usage and outcomes into growth plans
- Strong communicator: clear, confident, and customer-centric
- Collaborative by nature: thrives in shared-ownership models with CS and Product
- Organized and data-driven: strong forecasting and pipeline discipline
Nice to Have
- Experience in skilled trades (roofing, HVAC, electrical, plumbing etc.) or vertical SaaS
- Exposure to field service, operations, or frontline-heavy industries
- Experience joining an early or scaling Account Management function
Why Join Zuper?
- Own meaningful revenue impact with real customer value behind it
- Influence process, playbooks, and growth strategy early
- Join a product that customers depend on to run their business
- Work alongside a strong Customer Experience organization
Culture and Benefits:
- Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture.
- Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential.
- Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity.
- Wellness Empowerment: Access insurance benefits to support your well-being
- Cross-functional: Embrace diverse responsibilities and explore multiple roles.
- Learning Playground: Engage in a rich training program with ample growth opportunities.
- Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value.
- Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged.