About Us

Operto Guest Technologies, the world’s leading property automation and IoT operating system for vacation rentals, hotels, and serviced apartments, is revolutionizing guest stays and hospitality management. Through technology that connects teams, guests, owners, and smart devices; Operto addresses common friction points to provide fully seamless and personalized stays - creating greater efficiency, guest satisfaction, and more revenue.

We recently completed our Series B raise for $25 million and are excited to continue revolutionizing the hospitality industry!

Job Summary

At Operto, the Product Manager will work in collaboration with the VP of Product, and it’s responsible for shaping the vision, strategy, and roadmap of our offerings. This pivotal position involves collaborating with diverse stakeholders, from designers and engineers to data scientists and analysts, to ensure the triumph of the designated Operto customer-facing products or features. By adeptly prioritizing tasks, leveraging data-driven insights, and facilitating effective communication with internal teams and external users, the Product Manager plays a vital role in transforming concepts into tangible realities, making a profound impact within the realm of hospitality technology.

Responsibilities

• Work closely with stakeholders to define and communicate Operto’s customer-facing product vision, strategy, and goals.
• Develop user stories based on a deep understanding of user behaviour and needs through data analysis, user feedback, and market research.
• Develop and maintain a detailed product roadmap that aligns with Operto’s objectives and customer demands.
• Collaborate with user research, design, Engineering, and data science teams to define and prioritize product features and enhancements.
• Work closely with designers to create intuitive and user-friendly interfaces that drive engagement and conversion.
• Work closely with the Scrum Master and Engineering teams to understand delivery timelines and communicate them to the appropriate stakeholders.
• Champion a customer-centric approach, gathering insights from users and stakeholders to continuously iterate and improve the product.
• Monitor product performance post-launch, analyzing key metrics and gathering insights to inform future enhancements.
• Collaborate with Marketing and Sales teams to develop effective product messaging, positioning, and go-to-market strategies.
• Stay up-to-date with industry trends, emerging technologies, and best practices in product management.

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or a related field. MBA or equivalent experience is a plus.
• Proven experience (6+ years) in product management, preferably in SaaS products
• Demonstrated success in launching and managing products that have achieved business goals and delighted users.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience working with cross-functional teams, including Engineering, Design, and Marketing.
• Proficiency in using product management tools (e.g., JIRA, Confluence) and data analysis tools (e.g., Google Analytics, Mixpanel).
• Excellent communication, presentation, and interpersonal skills.
• Passion for travel, unique experiences, and the Airbnb mission.
• Strong understanding of product development lifecycles and methodologies, such as Agile and Scrum.

Technologies we use:

• Atlassian (JIRA/Confluence)
• Figma
• Fullstory
• Google Analytics
• Salesforce
• Google Suite

Why We Love Working Here

• A modern office overlooking the water accessible by transit
• Fully stocked kitchen with complimentary snacks/drinks
• We have a top Health and Dental plan! We work to ensure we have one of the best plans for our team members.
• We’re champions of diversity. Our diverse backgrounds, skills, and abilities make us stronger. We work hard to make Operto a place where everyone feels welcome, respected and supported.
• Extended health and dental benefits for yourself and your family
• We have regular team get-togethers, and parties, and we believe in celebrating our wins and having fun

Operto is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability status. We are committed to providing accommodations in all parts of the hiring process. Upon request, we will work with you to meet your needs.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.